Transport Contracts Monitoring Officer

Job Introduction

Job Title: Transport Contracts Monitoring Officer
Salary: £29,832 - £31,877 per annum 
35 Hours per Week
Location: Warndon Depot, Pershore Lane, Worcester
Team: Contracts and Compliance Team 
Permanent Contract

The Role: 

We are looking for a committed and detail-focused Transport Monitoring Officer to support Worcestershire County Council in ensuring that transport services across the county are safe, reliable, and compliant.

This is a varied, field-based role where you will monitor contracted transport services, ensuring compliance with legislation and the council’s terms and conditions, while supporting continuous service improvement.

Key Responsibilities

• Undertake on-site monitoring of contracted transport services across Worcestershire
• Ensure compliance with all relevant legislation, policies, and council standards
• Assess contractor performance against specifications and contractual requirements
• Record findings clearly and provide accurate, evidence-based reports
• Investigate complaints, incidents, and non-compliance, recommending appropriate action
• Work collaboratively with operators and internal teams to resolve issues and improve service delivery
• Support contract management, audit, and performance monitoring activities
• To support and assist with asset management and passenger transport timetable network

About You – Our Competency Framework

We are seeking candidates who can demonstrate the following behaviours:

Delivering Results

• Takes responsibility for monitoring activities and follows through on actions
• Works efficiently and manages time effectively across a varied workload
• Maintains high standards of accuracy and attention to detail in all reporting

Working Together

• Builds positive and professional relationships with colleagues, contractors, and stakeholders
• Works collaboratively to resolve issues and improve outcomes
• Shares information appropriately and supports team objectives

Communicating and Influencing

• Communicates clearly and positively, both verbally and in writing
• Produces concise, accurate reports based on evidence
• Is able to challenge non-compliance constructively and professionally

Customer Focus

• Understands the impact of transport services on residents and service users
• Strives to ensure safe, reliable, and high-quality services
• Responds appropriately to concerns, complaints, and feedback

Making Evidence-Based Decisions

• Collects and evaluates information from monitoring activities
• Makes balanced, informed judgements based on facts and policy
• Identifies risks and escalates issues where necessary

Personal Responsibility and Accountability

• Works independently and uses initiative in a field-based role
• Maintains integrity and professionalism at all times
• Takes ownership of compliance and safeguarding responsibilities

Essential Requirements

• Experience in a compliance, monitoring, transport, or contract-related role
• Strong observational and reporting skills
• Good knowledge of relevant transport legislation (or willingness to learn)
• Full UK driving licence and access to a vehicle

What We Offer

• A role where you can directly improve services for Worcestershire residents
• Supportive team environment and professional development
  
  
  Benefits:
• You’ll find an overview of the benefits Worcestershire County Council have to offer on our webpage 
  • Worcestershire County Council - Why work for us? 

• Some of these offers include: 

  • Great Holiday Entitlement: As well as bank holidays, you'll get 26 days paid holiday (pro rata for part-time staff). This goes up to 31 days when you have been with us for 5 years. If you get more than 26 days where you work now, don't worry because if you join us without a break, we'll match your holiday up to 31 days. If you’re successful and want to take advantage of this do let us know!
  • Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government.
  • Professional Learning & Development: We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation.
  • Flexible Working: We are proud to offer hybrid working to provide a better work/life balance where possible.
    
    

If you are passionate about quality, compliance, and public service, we would welcome your application.

Equality & Diversity: The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.

Application Closing Date: 7th June 2026
Anticipated Interview Date: w/c 22nd June 2026

 For further information please contact: Pete Smith, PSmith6@worcestershire.gov.uk